All items are handmade in London, Ontario, Canada. Please allow 1-4 business days for your order to be processed and shipped out.
If you need to make changes to your order after it has been placed, please email email@example.com.
Due to the handmade nature of our items, all sales are final. However, you can always contact us for any return question at firstname.lastname@example.org. If there is an issue with your item (i.e. if you received the incorrect item or an item arrived damaged), please email us within 7 days of receiving your order.
All sales are final. Exchanges are not available.
A copy of your invoice will be emailed to you after your order is submitted and payment has been confirmed and will not be included in your package to cut down on paper.
Standard shipping for all Canadian orders are sent out via Canada Post Lettermail. This means your order will NOT have a tracking number and can take 5-10 business days to arrive.
A shipping upgrade is available which sends packages out via Expedited Parcel and a tracking number will be provided.
NOTE: If you have chosen standard untracked shipping, please know that once your order ships it is out of my control and into the hands of the Canada Post gods and I will not know exactly when it will arrive. If you need your items by a specific date, please please please consider upgrading your shipping.
All USA orders are shipped via USPS and have tracking information. Packages can take up to 5-15 business days to arrive.
All orders outside of Canada may be subject to taxes and duties and this is the responsibility of the customer.
Some countries may require additional Collect on Delivery (COD) fees to be paid before your package is delivered. These fees are not included in your purchase. All taxes, fees, COD charges and any other import fees are the responsibility of the customer.